ISO 9001:2015 specifies requirements for a quality management system when an organization:
a) needs to demonstrate its ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements, and
b) aims to enhance customer satisfaction through the effective application of the system, including processes for improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.
All the requirements of ISO 9001:2015 are generic and are intended to be applicable to any organization, regardless of its type or size, or the products and services it provides.
Business has changed radically since the last major revision in 2000; technology has changed how we work, geographical boundaries are almost insignificant in today's global economy, supply chains are increasingly complex and the information available has multiplied exponentially.
To ensure that ISO 9001 continues to serve the business community and maintain its relevance in today's market place, the standard is being revised to address the change in the business world.
One thing remains constant, to be successful, businesses have to adapt to meet the growing needs of customers. ISO was originally written with the customer in mind and that remains the priority for ISO 9001:2015.
Bringing Quality and Continuous Improvement into the heart of your business The revised standard will ensure that quality management is now completely integrated and aligned with the business strategies of your organization
Greater involvement in the management system by the leadership team will ensure the whole organization will be motivated towards the organizations goals and objectives.
Reinforces use of the management system as a governance toll and will help identify business opportunities that contribute to bottom line improvements.
With the new structure applicable to all new ISO management systems standards it will be much easier to implement multiple, integrated management systems.