ISO 20000-1 Consultants & Certification in India

Elevate Your Service Management Standards: Leading ISO 20000-1 Consultants and Certification Providers in India

ISO 20000-1 is a global standard that describes the requirements for an information technology service management (ITSM) system. In the fast-paced world of IT service management, achieving the ISO 20000-1 certification is a testament to an organization’s commitment to delivering quality services. We proudly stand as the foremost ISO 20000-1 consultants and certification providers in India, dedicated to helping businesses enhance their service management processes and meet international standards.

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HIGHLIGHTS

Better meet customer requirements

With ISO/IEC 20000-1 you’ll work with stakeholders to identify service requirements specific to them. This will help you put the appropriate plans.

Risk Management

n such a fast-moving environment, risks are increasing with every new technology or integration. By using ISO/IEC 20000-1 you‘ll need to identify and manage risks in line with business objectives to ensure effective performance.

Win more business and enhance your reputation

ISO/IEC 20000-1 demonstrates that you take IT service management seriously. It reassures clients that you have best practice in place to deliver an effective service.

Competitiveness and credibility

Implementing ISO 20000-1 is your way to improve your company’s reputation, competitive edge (because of your ability to compete with much bigger, well-organized competitors), perception and image (an ISO certificate).

Customer satisfaction

Implementing ISO 20000-1 makes it much easier to control IT service delivery processes and fulfillment of SLA targets (through having defined and implemented incident and problem management processes with respective roles and their responsibilities, as well as having monitoring and measurement in place).

Productivity

let’s assume you are responsible for the whole IT service management team. Imagine a situation where everyone is clear about who does what and when, processes are defined, documented and in place, interfaces between them are clear… etc. Sounds great, doesn’t it? Well, ISO 20000-1 provides that agility.

OVERVIEW

ISO 20000-1 is ideal for any service provider, large or small, who wants to provide assurance in the quality of the services they deliver. It’s commonly used for IT services, facilities management and business services to help ensure effective and resilient services in today’s changing service delivery environment. ISO 20000-1 is a service management system (ITSM) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfil agreed service requirements.

Internationally recognized, ISO 20000-1 is the best practice framework for a service management system that helps you to provide a consistent, reliable service. It supports you to embed a service life cycle strategy into your organization – providing best practice guidance on how to manage your portfolio of services so they remain current and add value.

3M Management consultants provides one stop solution for ISO 20000-1 Certification to its all clients.

IMPLEMENTATION PROCESS

Design & Build
Deploy
Control
Measure
Review
Improve

DELIVERABLES

Executive Plan

Awareness about the ISO Standard
ISO Certificate from internationally reputed board

Premium Plan

Training
Quality Manuals
Internal Processes
Procedures, Instructions and Records
ISO Certificate from Internationally Reputed Board

Choose 3M Management Consultants for Unrivaled ISO 20000-1 Expertise

By choosing us as your ISO 20000-1 consultants and certification providers in India, you’re not just ensuring compliance; you’re enhancing your service management processes to meet global standards. Trust us to guide you towards a future where your commitment to quality service is internationally recognized. Contact us today to initiate a journey towards excellence in ISO 20000-1 compliance.

FREQUENTLY ASKED QUESTIONS

1. What are the benefits of ISO 20000 certification?

The ISO 20000 certificate is proof that your organization has demonstrated its ability to

Be aware of customer needs and respond to these needs
Deliver services which meet defined quality levels
Make use of resources in an economical way.

2. What is being audited?

The aim of the ISO 20000 certification audit is to verify if your organization fulfils the requirements of ISO/IEC 20000, Part 1: Service Management System Requirements.

So for each requirement, you need to state during the audit how it is fulfilled and provide relevant evidence.

Evidence is typically presented in the form of documented information. Your auditor will usually ask to see the following documents and verify if they are fit for purpose:

documented processes
service management policies
other documented information as required by ISO 20000

The auditor will also hold interviews with members of staff in your organization to check if

everyone is familiar with the processes
the documented processes are adhered to.

3. ISO 20000 and ITIL – How are they related?

ISO 20000 awards organizations with certification; ITIL does not. ISO 20000 has requirements for processes and management system; ITIL has guidance. The ISO 20000 organization structure has few mandatory roles; ITIL has a great number of roles, functions, processes and responsibilities described.

4. What does ISO IEC 20000 stand for?

ISO/IEC 20000 is the first international standard for IT service management. It was developed in 2005 by ISO/IEC JTC1/SC7 and revised in 2011 and 2018. It was originally based on the earlier BS 15000.