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- A Company in manufacturing and distribution of GPS Devices
- 50-60 employees
- Scope: ISO 9001:2015
- Departments: Sales & Marketing, Production, Service, Accounts, Stores & Dispatch, R&D, HR
- Absence of Documentation, Forms and Reports in routine work
- Unorganised and Undefined Workflow in every department
- Issues in Payment Collection department
- Absence of MIS reporting at Top Level
- Communication Gap at Inter Department Level on Stock Position
- Forms and Report Formats are Prepared on the basis of departmental processes.
- New processes are implemented in Collection Department to improve efficiency.
- Importance of Plan-Do-Check-Act is shared and encouraged to work in systematic approach.
- Account Credential Management
- New processes are defined for sync between Production, Sales and Service on Stock Position.
- MIS Reports with different frequency levels are documented.
- Collection improved significantly.
- Process are well defined and documented.
- Responsibilities for every role is defined.
- Motivation in employees to work in systematic environment.
- MIS helps to keep track on non-conformities and take corrective action if required.
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